EU and UNDP-supported psychological hotline for war victims launched in Ukraine

A hotline has been launched in Ukraine to provide psychological assistance to Ukrainians affected by the war. The initiative is implemented by the National Psychological Association of Ukraine with EU funding and technical support from the United Nations Development Programme (UNDP).

The line is staffed by professional psychologists with years of experience, who have been previously trained to deal with difficult crisis situations. 

The line will work in two formats: audio and video. To talk to a professional on video you simply have to ask the operator to set up a video call.

The 0-800-100-102 line is open every day from 10:00 to 20:00. Calls from Ukraine are free of charge.

The line also accepts calls from citizens of Ukraine who are currently residing in other countries, namely in:

• Czech Republic +420 800 012 058
• Poland +48 800 088 141
• France +33 805 080 466
• Portugal +351 800 780 756
• Sweden +46 20 160 46 46
• Ireland +353 1800 817 519

Calls from all mobile operators in these countries are free of charge as well. The number of countries connected to the psychological care network is to expand – additional information on this will be published on the website of the National Psychological Association.

“We can only imagine what the citizens of Ukraine are made to feel when they face such atrocities, but one thing we can do is intensify and expand our efforts so that every Ukrainian, wherever they are, can at least get timely and professional psychological help,” said Martin Schroeder, Head of the Local and Human Development Section at the EU Delegation to Ukraine.

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Press release