This policy paper by the EaP Civil Society Forum provides a set of recommendations for SMEs, EaP governments, and EU officials to embrace sustained and effective digital transformation, which has become essential during the COVID-19 pandemic
To support SMEs in the current crisis, EaP governments should improve the digital literacy of the sectors in which SMEs operate, support access to financial technology tools, increase trust in digital technology, and strengthen public-private partnerships for the promotion of digital transformation.
Civil society organisations can raise awareness on the necessity of moving business online, and function as experts during dialogues with national and international stakeholders. Finally, EU institutions can help mitigate the impact of the pandemic on SMEs by providing technical and financial support, and creating a common platform for the EaP countries for dialogue in the sphere of information security.
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