The EU has launched a dedicated language service for questions related to EU solidarity with Ukraine.
From 31 March, citizens within the EU or abroad can use the helpline to receive written replies in Ukrainian and Russian, in addition to the 24 European languages.
The EU says it will reply in three working days (or longer, for more complex questions).
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This website is managed by the EU-funded Regional Communication Programme for the Eastern Neighbourhood ('EU NEIGHBOURS east’), which complements and supports the communication of the Delegations of the European Union in the Eastern partner countries, and works under the guidance of the European Commission’s Directorate-General for Neighbourhood Policy and Enlargement Negotiations, and the European External Action Service. EU NEIGHBOURS east is implemented by a B&S Europe-led consortium. It is part of the larger Neighbourhood Communication Programme (2020-2024) for the EU's Eastern and Southern Neighbourhood, which also includes 'EU NEIGHBOURS south’ project that runs the EU Neighbours portal.